Support

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We're here to help

SpecVet delivers flexibility, consistency and accuracy like no other software, and the same goes for our customer support. Most of our competitors developed their product in a software house with little knowledge of the workflow needed in a busy ER/Specialty Practice. Because of this they tend to offer email-only customer support with feedback limited to the functions of their software platform, not how a customer is using it.
 
SpecVet is available online, on the phone, in person when needed, and after hours when necessary. We also have a comprehensive library with video tutorials and articles.
 
 
 
 Email Us
support@specvet.com
 
Call Us
(877) 499-7732
Monday - Friday
9 am - 6 pm (CST)
After hours availability for significant failures or issues.
 
 

Support structure adjusted to your needs

Support Library & Video Tutorials

SpecVet has a comprehensive library of video tutorials and articles that can assist you with many of the questions you may have.
Also useful when a new hire comes in and needs a fast overview of specific functionalities.
See our full knowledge client resources center here.
 

Embedded Support Link

SpecVet features an embedded support link directly in the application to help you.
 

Email Support

Email us at support@specvet.com and we will promptly respond to your email request.
 

Telephone Support

SpecVet telephone support is available between the hours of 9 am - 6pm (CST), Monday through Friday.
 

After Hours and Weekend Support

We pride ourselves on being able to support the demanding 24x7 hours of many of our clients. Working with your IT staff, our support staff will respond to the problem or issue shortly.
 

Hear it from our Clients
 
“We have 26 doctors in our hospital, and we’re open 24 hours, seven days a week, 365 days a year. SpecVet has proven to be a very reliable system.”-Barbara R. Gores, DVM Veterinary Speciality Center of Tucson

Technical Specifications and Hardware Requirements

SpecVet can support an unlimited number of workstations and users. We are your best solution for a Multi-location Practice, Clinic or Hospital.SpecVet runs on the Cloud or on Premise and both in Macintosh and Windows platforms.
 
Further specific Technical Specifications for Workstations and Servers can be requested anytime.
Download our system requirements. 
 
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